Terms of Service

Ordering, Contact & Checkout

(updated 11.28.21)

We’re located in north-central Massachusetts near the NH border. All species are presented on a single, scrollable column. Photos show specimens with adult coloration unless the caption indicates otherwise, e.g., actual or typical specimen for sale. To purchase, add items to your shopping cart from the Store page. Use the Checkout page to get a shipping quote for your location/order subtotal. We ship year-round, FedEx Priority Overnight, most Tuesdays and Thursdays, to any address in the continental US (includes Alaska). Additional ship days will be mentioned on the Store page.

Pay by credit card via Stripe: American Express, Visa, Mastercard or Discover. PayPal also available: PayPal, Venmo, Pay Later, debit or credit card.

Please order no more than a week before you would like your item(s) shipped as to prevent confusion we complete orders in order of placement. We’ll confirm inventory and provide shipping information by email within a day.

To add to an existing order anytime within a week of shipping, use the coupon code free_shipping2022 on the Cart page. We’ll check inventory and confirm by email.

Customer pickup is available in the New England area. Pickup points are Leominster, Route 2, exit 34 (late afternoons and most weekend mornings) and Cambridge, Massachusetts Avenue (Thursday mornings, but infrequently during the pandemic). A $10 drive-out fee and MA state tax apply. Order through the shopping cart and we’ll contact you to schedule.

Telephone numbers are collected for FedEx purposes only. All business correspondence is by email. You must be at least 18 years of age to order.

Trades, sacs, pairs, males, females and collection offers are welcome as are questions not answered on this page [contact us].

Have a semi-, sub-adult or mature male you’ve raised but just want females? We may be able to trade for a juvenile female of yours or a different species if you see it on our list, and maybe even if not [contact us]!

Shipping, COVID-19 & Live Arrival Guarantee (LAG)

(updated 01.20.22)

The pandemic has affected every aspect of delivery. FedEx COVID-19-related delays were maximal in winter 2020/21. Since Black Friday/Cyber Monday 2021, we have noticed an uptick in delays, with only minor losses in two delayed shipments.

LAG applies to all FedEx Priority Overnight shipments. Required: (1) correct address and acceptance upon first delivery attempt, (2) notification within 2 hours of delivery or 3 hours of same-day pickup at a FedEx Ship Center and (3) photographs/videos if requested. LAG covers spider cost and if the entire order is affected, shipping. Specimens arriving alive but showing poor activity are also covered; please contact us in the above-mentioned time frames, videos appreciated.

FedEx, FedEx Ship Centers & Sliding-Scale Rates

(updated 11.11.21)

FEDEX PRIORITY OVERNIGHT: Priority Overnight shipping charge is based on your zip code (the closer to 01462 the better) and subtotal. Additionally, shipping charge decreases as subtotal increases (sliding scale, $25 increments) such that shipping is free when the subtotal is > $350). This sliding scale also applies to FedEx Ship Center (FSC) deliveries. Please use the Checkout page to obtain an exact quote. Most orders can be shipped if placed as late as the day before a ship day, sometimes even on ship day but before noon.

Apartment dwellers: When entering your address, type street address followed by a space and your apartment number. Information entered otherwise has resulted in FedEx non-delivery and LAG voidance.

FEDEX SHIP CENTERS: It’s safer and up to $12 cheaper to ship to your local FedEx Ship Center (FSC), hold at location. Most FSCs get packages before 8:30 a.m., whereas local businesses and residences get packages with delivery not guaranteed until 10:30 a.m., noon or 4:30 p.m. The later the delivery, the higher the risk. With extreme heat or cold, delivery to a FSC may be a wise choice. Select “Ship to a different address” to choose a center and get a quote. (Safari users must first enable Location Services and may have to clear cache.)

FedEx does not allow live animal delivery to secondary FedEx centers (e.g., Walgreens, FedEx Office, FedEx Print & Ship Centers, FedEx Authorized Ship Centers), only FedEx Ship Centers (just those three words). Please do not reroute packages to a secondary center. LAG will be void.

Safety

(updated 04.02.21)

We do not advise handling. Owners who handle put themselves at risk of bites, urticating hairs, allergic reactions and infections.

Bites from New World tarantulas are painful and associated with local inflammation, akin to a wasp sting. Bites from Old World tarantulas may in addition cause neurologic symptoms, sometimes lasting weeks. All tarantula bites have potential to cause more serious symptoms should infection develop or allergy to venom exist. Fortunately, to date there have been no deaths reported from a tarantula bite.

Many New World tarantulas will upon disturbance flick urticating (itchy) hairs from their rumps. These hairs have potential to land on skin, eyes or be inhaled. Self-limited, local irritation is the most common result, but allergic reaction and/or infection are possible. Consultation with an ophthalmologist or other medical professional may be needed.

If in doubt about a tarantula-related symptom you have, seek medical attention.

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