Terms of Service

Ordering, Contact & Checkout

(updated 11.28.21)

We’re located in north-central Massachusetts near the NH border. All species are presented on a single, scrollable column. Photos show specimens with adult coloration unless the caption indicates otherwise, e.g., actual or typical specimen for sale. To purchase, add items to your shopping cart from the Store page. Use the Checkout page to get a shipping quote for your location/order subtotal. We ship year-round, FedEx Priority Overnight, most Tuesdays and Thursdays, to any address in the continental US (includes Alaska). Additional ship days will be mentioned on the Store page.

Pay by credit card via Stripe: American Express, Visa, Mastercard or Discover. PayPal also available: PayPal, Venmo, Pay Later, debit or credit card.

Please order no more than a week before you would like your item(s) shipped. We’ll confirm inventory and provide shipping information by email within 24 hours, usually fewer.

To add to an existing order anytime within a week of shipping, use the free_shipping2022 coupon code to avoid a second shipping charge.

Customer pickup is available in the New England area. Pickup points are Route 2, Leominster exit (late afternoons and most weekend mornings) and Cambridge, Massachusetts Avenue (Thursday mornings, but infrequently during the pandemic). A $10 drive-out fee and MA state tax apply. Order through the shopping cart and we’ll contact you to schedule.

Telephone numbers are collected for FedEx purposes only. All standard business correspondence is by email. Established customers who prefer WhatsApp for trade and chat, please email us for our number. You must be at least 18 years of age to order.

Trades, sacs, pairs, males, females and collection offers are welcome as are questions not answered on this page [contact us].

Have a semi-, sub-adult or mature males you’ve raised but just want females? We are often able to trade for a juvenile female of your species or a different species [contact us].

Shipping, COVID-19 & Live Arrival Guarantee (LAG)

(updated 02.25.22)

The pandemic has affected every aspect of delivery. FedEx COVID-19-related delays during peak holiday season have mostly resolved. Yet FedEx continues to report pandemic-related, record-high volumes. The delivery-time guarantee has been suspended and verbal confirmation instead of signature upon receipt is used in most instances. Some customers may experience delays up to 24 hours, infrequent in our experience and possibly location dependent. To help avoid having to wait all day and the next to accept a delayed delivery, we suggest using our checkout system to ship to the nearest FedEx Ship Center.

LAG applies to all FedEx Priority Overnight shipments. Required: (1) correct address and acceptance upon first delivery attempt, (2) notification within 2 hours of delivery or 3 hours of same-day pickup at a FedEx Ship Center and (3) photographs of dead specimens with a pin through the carapace. LAG covers spider cost or replacement and if the entire order is affected, shipping. Specimens arriving alive but showing poor activity are also covered, videos required; please contact us in the above-mentioned time frames.

FedEx, FedEx Ship Centers & Sliding-Scale Rates

(updated 11.11.21)

FEDEX PRIORITY OVERNIGHT: Priority Overnight shipping charge is based on your zip code and subtotal. Shipping charge decreases as subtotal increases (sliding scale, $25 increments) such that by $350 shipping is free. Use the Checkout page to obtain an exact shipping quote. Most orders can be shipped if placed as late as the day before a ship day, sometimes even on ship day but before noon.

Apartment dwellers: When entering your address, type street address followed by a space and your apartment number. Information entered otherwise has resulted in FedEx non-delivery and LAG voidance.

The sliding scale also applies to FedEx Ship Center (FSC) deliveries.

FedEx Ship Center (FSC) Hold at Location

Select “Ship to a different address” in Checkout. (Safari users must first enable Location Services and may have to clear cache.) Choose “FedEx Hold at Location” and you’ll be taken to a map. Enter your zip code and select the city from the drop down menu. The map will show pickup locations near your zip code. Click on the location you’d like and select “Use this address.” The address will automatically become your shipping address. Any savings are passed on to you.

Note: FedEx does not allow live animal delivery to secondary FedEx centers (e.g., Walgreens, FedEx Office, FedEx Print & Ship Centers, FedEx Authorized Ship Centers), only FedEx Ship Centers (just those three words). Please do not send or reroute packages to a secondary center. LAG will be void.

Wholesale Customers

Spiders sold wholesale have the same LAG coverage and shipping fee structure as established for retail purchases. Resellers, contact us to obtain login access to wholesale prices.

Keeper’s Corner

This category is a ‘classifieds-type’ for sale section by customers for customers. Customers with species or sexes they’d like to sell may post here. Purchases must be placed in a stand-alone order (separate from Arachnoiden products) due to separate shipping modes and locations. Shipping is FedEx Priority Overnight (flat rate $50). LAG applies as stated above. If a seller offers more than one item, specimens can be shipped together. Once the buyer confirms healthy arrival according to LAG terms above, the seller will receive payment. Buyers and sellers agree that Arachnoiden will arbitrate as needed. Photos, sizes and prices by the seller. Molt or ventral photos welcome. If you have questions, please contact us.

Safety

(updated 04.02.21)

We do not advise handling. Owners who handle put themselves at risk of bites, urticating hairs, allergic reactions and infections.

Bites from New World tarantulas are painful and associated with local inflammation, akin to a wasp sting. Bites from Old World tarantulas may in addition cause neurologic symptoms, sometimes lasting weeks. All tarantula bites have potential to cause more serious symptoms should infection develop or allergy to venom exist. Fortunately, to date there have been no deaths reported from a tarantula bite.

Many New World tarantulas will upon disturbance flick urticating (itchy) hairs from their rumps. These hairs have potential to land on skin, eyes or be inhaled. Self-limited, local irritation is the most common result, but allergic reaction and infection are possible. Consultation with an ophthalmologist or other medical professional may be needed.

If in doubt about a tarantula-related symptom you have, seek medical attention.

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